Free Shipping, Free Returns
At Lighter USA, we're all about giving you an awesome shopping experience.
We keep things crystal clear with free shipping and free returns, so you won't encounter any unexpected surprises when you check out.
Returns, which can be a bit tricky elsewhere, are super easy with us.
Here's the scoop: you typically have a 14-day window to return most items. Just keep in mind that a few things like used coils, vaporizers, vaporizer heating elements and more have some exceptions. But for everything else, like lighters, batteries and chargers; we've got you covered within this timeframe. You can find more details on our Returns Policy page.
Starting a return is a breeze. Just login here, and you're ready to roll. Once you've secured your return label, it's as simple as packing your item, attaching the label, and sending it on its way. Whether you drop it off at a blue mailbox, hand it to your local Post Office, or even pop it in your mailbox with the red flag up, leave the rest to us. Plus, we'll keep you in the loop with email updates every step of the way. Count on us for a super convenient experience, complete with free shipping and stress-free returns.Free Shipping, Free Returns
At Lighter USA, we're all about giving you an awesome shopping experience.
We keep things crystal clear with free shipping and free returns, so you won't encounter any unexpected surprises when you check out.
Returns, which can be a bit tricky elsewhere, are super easy with us.
Here's the scoop: you typically have a 14-day window to return most items. Just keep in mind that a few things like used coils, vaporizers, vaporizer heating elements and more have some exceptions. But for everything else, like lighters, batteries and chargers; we've got you covered within this timeframe. You can find more details on our Returns Policy page.
Starting a return is a breeze. Just login here, and you're ready to roll. Once you've secured your return label, it's as simple as packing your item, attaching the label, and sending it on its way. Whether you drop it off at a blue mailbox, hand it to your local Post Office, or even pop it in your mailbox with the red flag up, leave the rest to us. Plus, we'll keep you in the loop with email updates every step of the way. Count on us for a super convenient experience, complete with free shipping and stress-free returns.Contact Information:
- Phone: 510-451-1553
- Online: www.storz-bickel.com
Warranty Information
- 3-Year Limited Warranty on both the Digital and Classic versions of the Volcano as well as the plenty covers defects in materials and workmanship.
- 2-Year Limited Warranty on the Crafty and Mighty covers defects in materials and workmanship.
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